Question 1

How do I care for my item(s)?

Accepted Answer

Please reference the Customer Care tab displayed under each product for specifics.

Question 2

How do I know who size to order?

Accepted Answer

Please reference the Sizing Info tab displayed under each product for specifics.

Question 3

What payment methods do you accept?

Accepted Answer

AfterPay, Apple Pay, and Credit Cards including Visa, MasterCard and American Express.

Question 4

How do I exchange or return my item(s)?

Accepted Answer

Unfortunately, we do not accept returns at this time. If you have any concerns about your item(s) please email us at nvadellc@gmail.com and we will fulfill your concerns.

Question 5

How long is the shipping turnaround?

Accepted Answer

We offer standard shipping as well as a Pick Up option if you live in the D.C., Maryland, and Virginia area (DMV). Standard shipping is 3-5 business days. After purchasing, you will receive a shipping confirmation email and tracking number once your order is shipped. If you selected the Pick Up Option, please wait until you receive an order confirmation before retrieving your items. Please allow up to 48 hours for processing for all orders.

Question 6

What if I put the wrong shipping address or forget to put my apartment number?

Accepted Answer

If your order has been shipped and the wrong address was provided or your apartment number was not given, we are not responsible. An invoice will be sent for $10 to re-ship your items. Please email nvadellc@gmail.com for any questions or concerns.

Question 7

What if my package is lost or stolen?

Accepted Answer

We are not responsible for any lost or stolen packages by the mail carrier or any shipping service. Please ensure you populate the correct shipping address for your order.

FAQ

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